I have been trying to remotely assist a friend with their phone. Unfortunately, on some screens in their Samsung phone, the screen goes black and I am unable to see what they are doing. It seems to be a security feature as it will not let them take a screen shot either. I am unsure what version of Android they have, but my understanding is that it is a new one, like Android 9 thru 11.
Is there any way to get around this. Specifically I am trying to assist them with setting up their email account in Outlook for Android.
I appreciate any feedback you can provide. Thank you. Mark
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