Answer Question
Android screen goes black sometimes
I have been trying to remotely assist a friend with their phone.
Unfortunately, on some screens in their Samsung phone, the screen goes black and I am unable to see what they are doing.
It seems to be a security feature as it will not let them take a screen shot either.
I am unsure what version of Android they have, but my understanding is that it is a new one, like Android 9 thru 11.
Is there any way to get around this.
Specifically I am trying to assist them with setting up their email account in Outlook for Android.
I appreciate any feedback you can provide.
Thank you.
Mark
Unfortunately, on some screens in their Samsung phone, the screen goes black and I am unable to see what they are doing.
It seems to be a security feature as it will not let them take a screen shot either.
I am unsure what version of Android they have, but my understanding is that it is a new one, like Android 9 thru 11.
Is there any way to get around this.
Specifically I am trying to assist them with setting up their email account in Outlook for Android.
I appreciate any feedback you can provide.
Thank you.
Mark