Answer
Aug 31, 2017 - 06:58 AM
When there is echo or background noise, the host should monitor the "Speaking" list in the middle of the TurboMeeting GUI. If someone shows up in the list who is not actually speaking, the host should right mouse on that attendee's name in the Attendees list and mute them or change them to push-to-talk. We recommend that all attendees who use their computer audio use a headset, speakerphone or ear buds.
Typically, echo is caused by someone using their computer mic & speakers and not using a headset, speakerphone or ear buds. As you diagnosed, the computer headset user was introducing the echo and muting them fixed the echo. It is possible that the computer headset user did not have the headset selected as the mic & speakers choices in TurboMeeting's "Setup". There is a very small chance that the computer headset user also dialed in on the phone, in addition to using their computer mic & speakers...but this is much more likely if they are not using a computer headset. Sometimes attendees call in on the phone, but mistakenly have the "Use [Computer] Mic & Speakers" choice selected. In this case, the host can right mouse on the attendee's name and change them "to Use Phone".
It sounds like you probably need more help, so please call us at 408-899-2830 extension 2 so can debug the issue further.
--R-HUB Support
Typically, echo is caused by someone using their computer mic & speakers and not using a headset, speakerphone or ear buds. As you diagnosed, the computer headset user was introducing the echo and muting them fixed the echo. It is possible that the computer headset user did not have the headset selected as the mic & speakers choices in TurboMeeting's "Setup". There is a very small chance that the computer headset user also dialed in on the phone, in addition to using their computer mic & speakers...but this is much more likely if they are not using a computer headset. Sometimes attendees call in on the phone, but mistakenly have the "Use [Computer] Mic & Speakers" choice selected. In this case, the host can right mouse on the attendee's name and change them "to Use Phone".
It sounds like you probably need more help, so please call us at 408-899-2830 extension 2 so can debug the issue further.
--R-HUB Support
By
You definitely should not be getting echo when people are on phones and if your computer attendees are using a headset. Here a few things that can help you to avoid echo:
* ensure that you are actually using your headset's microphone and speakers by going into "Setup" in the middle of the main control panel and then pulling down the microphone and speaker choices. If you plugin a webcam in the middle of the meeting and say "Yes, I want to use this new audio device", it will start using the webcam's microphone. In the next release, we are going to better prioritize Headsets and Speakerphones as audio devices over built-ins and webcams.
* ensure that someone is not both on the phone and using their computer microphone & speakers, in which case echo is caused by one device's mic picking up the sound from the other device's speaker. The host can monitor the "Speaking" list and see who shows up in that list especially if they are not talking, which likely means their "speaking" is really just echoing. The host can right mouse on this person's name in the attendees' list and 1) Mute them, or 2) Change them to push-to-talk, or 3) change them to Use Telephone if they are certain they are accidentally using the telephone and their computer's mic & speakers. It is helpful if attendees enter their PIN when they are on the phone since their names (and not their phone numbers) will be shown in the "Speaking" list and in the Telephone tab. Hosts using the phone should enter their PIN since it gives the host the ability to "Mute All" and to mute individually.
* ensure that if the host is wearing a headset, that the host has not chosen the menu item Tools | Start sharing my computer's sound with attendees. This setting is off by default, and is only meant to be used when the host is playing a video and wants to share the audio from the video being played.
* ensure that attendees who have chosen "Use Mic & Speakers", have not chosen in the "Setup" dialog a microphone named something like "Stereo Mix" (or "What U Hear" or "Wave Out Mix" or "Mix"). These kind of devices will pull the sound coming off the sound card (i.e.: people speaking in a meeting) and repeat it back into the meeting. "Stereo Mix" devices were more common in Windows 7 and earlier systems.
--Bruce
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