UAC prompt access on support client to enter credentials
We are having an issue with a new client as we have taken them on from another support company. They are using Windows 10 and 11 machines and have UAC enabled, When attempting to facilitate soluitons after making a succesful TM connection certain Windows functions are protected by the UAC and a Windows prompt occurs requesting the administrator user id and password which we do posses. The problem comes in where we are unable to enter those credenitials and cannot share those credentials with the user we are supporting as the prompt is not visible on the support side of the session. This has been an ongoing issue for some time but we typically disable UAC directly out of the gate for our clients as the first thing most software companies direct you to disable it before starting any troubleshooting with them and half the time just turning it off resolves the problem. We have temporarily installed Team Viewer on some machines after connecting with Turbomeeting and that allows the UAC to be seen and credentials entered so we are not sure why TM will not facilitate this display and input of credentials. I have read in the support forum about a run as administrator options built into the meeting control panel on the cleint side but i have not been able to find it on any client or via local test connection to machines within our local network. The clients are not logging in to the TM box via credentials only via a meeting ID as these are as needed support sessions and this client is new and we have not had connection wit any of these individual machines prior at the many remote locations these systems operate in. Thank you in advance for your help.
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